At Wakefields we strive to deliver exceptional customer service, no matter the obstacles we may face.
The COVID-19 pandemic this year has created many uncertainties for independent retailers, but we believe it's important to keep our customers up to date on the latest news and safety measures we're implementing in store.
Our goal is to create an enjoyable shopping experience for our customers both at home and in store, allowing you to continue celebrating those special moments and milestones, whether you're together or apart.
Following the latest government update, from Friday 25th December, we will be closing Wakefields Jewellers until the government guidelines allow us to reopen again in the New Year.
We’d firstly like to take this opportunity to thank those of you who have shopped with us online and in store over the past few months, your continued support in these unprecedented times has been incredible.
The safety of our customers and our team has been at the upmost importance to us at all times, and we are delighted to have been able to successfully implement all of the necessary safety measures and adhere to social distancing guidelines in store throughout these months.
We will continue to process online orders and enquiries as normal during this closure.
We know that many of our customers will have jewellery and watches with us currently, and we will ensure that where possible the repairs work will be carried out as normal. All customer jewellery and watches are stored securely in our safes at Wakefields, and their security is our highest priority.
If you would like your items returned, then we can arrange safe delivery; alternatively, we are happy to keep your items safely locked away in our vault for the duration of the closure.
You might currently be apart from your loved ones, but it doesn't mean you can't celebrate those special moments with the perfect gift. We'll continue to offer virtual appointments, allowing you to cast your eyes over fine jewellery and watch collections from the comfort and safety of your own home.
Similar to a personal shopping service, all you need to do is let us know what you're looking for and we'll be able to offer suggestions from our collections in store during your consultation. Don't worry if you're stuck for ideas, we can help inspire and guide you through our collections, to find the perfect gift.